Advanced Learning Programs (ALPs) will provide the most suitable, dynamic, and qualified trainer to deliver the training your team and organization need.

• ALPs facilitator(s) will arrive at the training location (for onsite) or open a virtual meeting room (for online) ahead of time, fully prepared to deliver training in a professional and organized manner.
• ALPs facilitator(s) will conduct training demonstrating tolerance, patience, and consideration for all participants before, during, and after the course.
• ALPs facilitator(s) will confirm specific goals and plan the provision of all resources necessary to meet expectations.

We will utilize various approaches depending on the nature of the course. At the end of each delivery, participants, management, or both will be requested to complete a post-course evaluation to help us continuously improve our programs.

Advanced Learning Programs (ALPs) values the privacy of all clients and treats all information submitted as strictly confidential.

ALPs’ goal is to ensure that every event runs smoothly. We need your assistance by clearly communicating your expectations to help plan and obtain all necessary resources.

Bookings are confirmed upon receipt of written confirmation from the client. Payment can be made through bank transfer or Credit Card via PayMongo. Payment details will be provided after your training has been confirmed.

Invoices for courses canceled within ten days of the delivery date will still be charged regardless of cancellation reason.

If you need to reschedule less than 2 weeks before the agreed-upon delivery date, ALPs retains the right to charge a rescheduling fee of up to 20% of the original booking fee.

Clients are requested not to approach or accept any offer made by any trainer provided by ALPs for direct bookings with that trainer.

All bookings and payments for any courses or services rendered by a trainer who was introduced to the client through ALPs must be made exclusively through ALPs — not directly to the trainer or any affiliated company.

Participants will receive a registration confirmation once they have completed the registration form. This confirms their enrollment and that a seat has been booked for that class.

Participants may cancel their participation after registering and before confirmation (at least 2 weeks before the confirmed date) by emailing support@alprograms.com.

ALPs will confirm the training two weeks prior to the scheduled date. Participants must pay and email payment confirmation to support@alprograms.com.

After course confirmation, ALPs assures course delivery as scheduled.

• Participants may reschedule their enrollment to an alternative class if they do not show up; however, no refund will be offered and the invoice remains payable.
• Participants may transfer their seat to another participant by contacting ALPs at support@alprograms.com at least five days before the scheduled training date.